Expert Pediatric Care,
When You Need It

Keiki Urgent Care offers specialized care from a pediatrician for your little ones–after hours or with walk-in visits. We provide fast, friendly, and compassionate care for your keiki.

Expert Pediatric Care,
When You Need It
Keiki Urgent Care offers specialized care from a pediatrician for your little ones–after hours or with walk-in visits. We provide fast, friendly, and compassionate care for your keiki.

We are open on October 31, 2026 (Halloween)!

On Saturday 10/31/26, we will be open during our regular office hours which are from 1:00pm - 7:00pm.

Keiki Urgent Care is Hawai’i’s only urgent care dedicated to caring for pediatric patients.

We serve as a bridge of care for community pediatricians and their patients, providing exceptional after-hours and weekend medical care when most offices are closed.

Schedule
a Visit Services
We Provide Insurance
We Accept

Schedule a Visit

To minimize your wait time, please make an appointment. We do accept walk-in visits. However, priority will be given to patients with appointments.

Telehealth visits are also available Wednesday through Friday from 2pm – 5pm and additionally by request.

Please note that our scheduling calendar is set to Hawaii standard time. If you have traveled outside of Hawaii, your phone may be set to a different time zone and booking hours will not reflect Hawaii standard time.

You are required to complete the patient registration forms, telehealth consent form and download the KUC Spruce app at the time of booking your appointment. Please note that you must be physically located in Hawai`i to participate in telehealth visits.

If you are experiencing a life threatening emergency, call 911 or go to the nearest emergency room.

For your convenience, our providers offer telehealth visits when our office is closed, please see our office hours for details. Telehealth visits are also available outside of listed hours by request.

Otherwise, if you think that you may require medical attention, please call your pediatrician or go to the nearest emergency room.

In-Person Visits

To minimize your wait time, please make an appointment. We do accept walk-in visits, but priority will be given to patients with appointments. Schedule a visit online, or call or text our office at (808) 737-5437 (KIDS).

You are required to complete the new patient intake forms prior to starting your visit.

Schedule an In-Person Visit

Telehealth Visits

You are required to complete the new patient intake forms and the telehealth consent form prior to starting your visit. You will also need to download the Spruce app.

Schedule a Telehealth Visit

Before Your Visit / Patient Forms

You are required to complete the new patient forms at the time you make your appointment.
1. Patient Intake PacketComplete this set of forms when a new patient is seeing us for an in-person or telehealth visit.
2. Telehealth & Procedure Consent FormComplete this form before a telehealth appointment.
3. Get the Spruce Messaging AppBecause we value convenient communication with our families, we use Spruce, a secure HIPAA-compliant mobile app that allows you to message us in a convenient and secure manner.
Advance Beneficiary Notice of Non-CoverageFor patients who have QUEST insurance and are required to pay for a procedure or fee not covered by QUEST.

Services

If your child is experiencing a medical emergency, please call 911 or bring your child to the nearest emergency room.

DO See Us For

FeverChild must be over 2 months of age, with less than 4 days of fever
Cough/Congestion
Sore Throat
Ear Pain/Infection
Vomiting
Diarrhea
Rashes
Small cuts, scratches, or lacerations
Minor skin infection
Mild abdominal pain
Fall or head bumpsWITHOUT loss of consciousness
Rapid testing for Flu, RSV, COVID and Strep

DO NOT See Us For

Well child checksIncluding routine vaccinations
Sports physical exams
Chest pain
Severe respiratory distressChild is turning blue, has stopping breathing
Severe dehydrationChild is not making urine
Obvious broken bones
Large, deep wounds
Jaundice
Severe abdominal pain
Injuries with loss of consciousness
Seizures
Sexually transmitted infections
Pregnancy testing
ImagingX-ray, CT scan, MRI, etc.

Imaging & Labs

We DO NOT have imaging (x-ray, CT scan, MRI) capability.
Lab testing within the office is limited to point-of-care testing labs (urine dipsticks, rapid strep testing, COVID, flu, RSV, glucose).
Patients can be referred to nearby labs for more comprehensive lab testing if warranted. Please be aware that the turn around times for outpatient laboratory testing are variable and labs may not result in a timely manner.
If you feel that your child requires imaging or more extensive laboratory testing, please present to KMCWC ER.

Insurance

Accepted Insurance

If you have any questions about the plans we accept, please call our office. If your insurance coverage has not been verified at the time of check-in, an out-of-pocket fee will be collected. This fee will be reimbursed once your insurance coverage is confirmed.
Alohacare
BlueCardBlue Cross/Blue Shield
Hawaii Laborers
HMAA
HMSA
MDX HawaiiCigna, Aetna, UHC PPO, Deseret Mutual, AARP, and Humana Med Av
Medicaid
PSWA
Tricare/TriWest
UHA
United Healthcare Community Plans

Your Responsibilities

To know the limits and coverage of your health insurance policy.
To pay any copayments or deductibles at the time of service.
To show your child’s current insurance card and your photo ID at each visit.
To provide current address, phone numbers, and insurance information to our office.

Learn More About Our Policies

News & Announcements

KHON Hawaii News Now Sunrise Interview

May 29, 2026

Dr. Diane Pan speaks to Hawaii News Now about how Keiki Urgent Care serves as a bridge of care for community pediatricians while attending to the special needs of pediatric patients.

We are open on October 31, 2026 (Halloween)!

Keiki Urgent Care is Hawai’i’s only urgent care dedicated to caring for pediatric patients.

Schedule a Visit

In-Person Visits

Telehealth Visits

Before Your Visit / Patient Forms

Services

DO See Us For

DO NOT See Us For

Imaging & Labs

Insurance

Accepted Insurance

Your Responsibilities

News & Announcements

KHON Hawaii News Now Sunrise Interview

Schedule a Visit

Keiki Urgent Care

Office Hours & Telehealth